Coronavirus update information - STAY AT HOME
- Only go outside for food, health reasons or work (where this absolutely cannot be done at home).
- Stay 2 metres (6ft) away from other people.
- Wash your hands as soon as you get home.
You can spread the virus even if you do not have symptoms
Please click here for more information regarding staying at home and social distancing
Coronavirus symptoms - Do NOT go to a GP surgery, pharmacy or hospital
The most common symptoms of Coronavirus are recent onset of new continuous cough and/or high temperature. For most people Coronavirus will be a mild illness.
The government is advising you to stay at home if you have Coronavirus symptoms.
- If you live alone and you have symptoms of Coronavirus illness, however mild, stay at home for 7 days from when your symptoms started.
- If you live with others and you are the first in the household to have symptoms of Coronavirus, then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.
- Please click here for more information and guidance for households with possible Coronavirus infection
If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online Coronavirus service.
If you do not have internet access, call NHS 111.
For a medical emergency dial 999.
IMPORTANT CHANGES DUE TO THE CORONAVIRUS OUTBREAK
Thank you for all your social distancing efforts. This is so important in halting the spread of the pandemic and allowing our NHS services to cope. In order to comply with this, we are open for booked appointments only. All requests for appointments, visits or procedures will be triaged by a GP or Nurse. Please only come to the surgery if you are invited to do so.
The e-consult tool is the preferred method of contact with your GP as you can get a direct reply back without needing to wait on the telephone.
You may drop off your prescription requests in the letter box outside the surgery still or order your prescriptions online. Please provide the surgery with a nominated chemist to send it to as you will not be able to collect prescriptions from the surgery.
Pharmacies are under immense pressure at the moment so please allow as much time as possible before collection.
- Online booking: Online bookings can be made, but patients cannot book face to face appointments. Instead you can book telephone appointments. A doctor will call you back and consider whether you need to be seen – and if so will book you into appointments directly. Please ensure that you look out for call backs as the incoming number will be a withheld number. We will endeavour to call you back as near to the appointment time as possible.
- eConsult: You can submit an electronic consultation online via the website and this will be checked by one of our doctors within 48 hours and replies will come directly back to you.
- Online access: Online access will enable you to order prescriptions directly with the practice and is a more efficient way of requesting medication - please register for this if not already.
- Contact details: Please ensure we have an up to date telephone number for you as this is the best way of contacting you.
Please be aware that our team are working extremely hard in exceptionally difficult circumstances to ensure we can provide a safe service for you.
Thank you for your patience in this difficult time - Leonie Edwards (Practice Manager)
To make an appointment, please telephone or call in at the Surgery Monday to Friday between 08:30 – 17:30. We also offer an online appointment booking service. Please provide photo ID at reception to register for this.
We assign each patient a Usual GP to provide continuity and a good patient / GP relationship. Please co-operate with this system and book all routine appointments with your usual GP.
We will remind you of your appointment by text messaging, unless you tell us you don't want this service.
Urgent appointments and urgent telephone consultations are available on the same day. Please note this may not be with the person of your choice but may be with a Nurse Practitioner or Duty Dr.
Please understand that each person wishing to have an appointment will need their own appointment. Trying to fit more than one person into an appointment leads to a rushed and unsatisfactory appointment and also is unfair on the patients following you. Let us know if more than one person in the family needs to be seen. We can then give each person their own appointment.
You can book your nurse appointments in the same way as you book the doctor or nurse practitioner appointment. However the receptionist will ask what your appointment is for, to enable us to book you an appointment of the correct length.
If you have been asked to attend an appointment by the hospital - perhaps to have some wound care or stitches removed, please allow us sufficient notice to provide you with an appointment. We can't cancel someone else's appointment to fit you in!
Please don't ask the nurse to do too much in one appointment as it may lead to a rushed appointment for you, a late finish to your appointment for the nurse and then making other patients late for their appointments.
You can book to have a telephone consultation with a doctor. We cannot specify a time the doctor will call you but it will be at some point in the day.
It is important that the surgery has an up to date address and daytime telephone number so that we are able to contact you.
Urgent Sit and Wait Clinic
In order to provide urgent access on the day, we will be providing a sit and wait surgery for urgent problems each day between 11:30-12:30.
This is to address a single problem that cannot wait for a routine appointment, and will allow you to be seen on the same day that you request to be seen
Examples of problems that are considered medically urgent (list not exhaustive)
- An unwell child
- Shortness of breath
- New onset pain
- Visual disturbance
- Severe headache
Examples of problems that are NOT considered medically urgent
- Medical certificates (‘sick notes’)
- Routine medication that you have run out of
- Health checks (e.g. pill checks, blood pressure checks)
- A long-standing medical problem that has not changed significantly.
- You can’t get an appointment when it is convenient (we offer late surgeries and telephone consultations)
What to expect from your urgent consultation
Any GP on duty or another Practitioner may see you.
Only urgent matters will be dealt with during the consultation.
You may not be seen in the order that you arrived. There is not a strict queuing system because patients with more urgent problems need to be seen first.
If you feel able to give reception some basic information about your problem it will help us determine the urgency of your consultation.
Appointments are normally booked for 10 minutes duration. Some consultations/procedures take longer than 10 minutes e.g. post-natal examination, coil fitting, dressings, immunisations. The doctor or nurse will advise you if you are to make a longer appointment with them. Our receptionists may ask you the nature of your appointment to ensure the correct appointment duration is booked.
Please do not present a list of problems to the doctor that will obviously take longer than one appointment. Your consultation may have to end before you get to the most important problem on your list and you may be asked to book another appointment! It can be a major reason for surgeries running late.
- Less than 10 minutes late and you will be seen, but the duration of your appointment may need to be reduced to be fair to patients following
- If you are more than 10 minutes late you will be deemed to have missed your appointment (just like trains and planes) and asked to re-book.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Specialist and Hospital Care
If you and your GP decide that you need to see a specialist for more treatment, you can now choose where and when to have your treatment from a list of hospitals or clinics using the NHS Choose & Book system.
Following your GP consultation you will be sent details explaining how to make an appointment with the hospital of your choice.