We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Complaints Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking here If you feel dissatisfied with the outcome you may refer the matter to The Parliamentary and Health Service Ombudsman. Click here for more informtion
You can also approach Dorset Advocacy for free advice and information if you are not satisfied with local NHS. Click here for more information