When We Are Closed
When the surgery is closed, for urgent medical situations, call the Urgent Care Service on 111. Calls are free from both landlines and mobile phones.
Trained staff will ask you more about the problem and, with you, will decide the best option for you.
Depending on the severity of your condition, this might be:
- Advice over the phone,
- A visit to a local treatment centre, or
- A home visit by a nurse, doctor or paramedic
Community Urgent Care Centre (CUCC)
Open from 8am to 11pm, seven days a week, the centre is located in same part of the hospital, in Melcombe Avenue, as the existing MIU and Walk-in Centre. It will provide treatment for problems such as:
- sprains and broken bones
- minor burns, cuts, animal bites and infected wounds
- chest infections and asthma attacks
- bladder and kidney infections
The CUCC will not be a substitute for GP treatment. You will be referred to your GP or Community Pharmacy if the problem is not urgent. However, if you do need urgent treatment beween the hours of 8am and 11pm, the centre will be the place to go.
Visit a local pharmacy
Your local paper will have details of pharmacies open late on weekdays and on Saturdays, Sundays and bank holidays.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.