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Practice Management

Leonie Edwards (f)

LeonieEdwards.jpgPractice Manager

Leonie (known as Lennie) has been working in general practice since she left school. She started as a receptionist before becoming deputy practice manager at Abbotsbury Road Surgery.  Lennie joined the Bridges as practice manager in 2010.

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Kim Williamson (f)

Finance Manager. 

Helen Carter (f)

Reception Manager  

Helen manages the reception teams at the Bridges and Littlemoor.  She performs audits, writes reports and assists with research studies.  She co-ordinates the investigation of adverse incidents and how improvements can be made.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.  Receptionists may need to ask certain information to provide you with the right care so please don't think they are being nosey.
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